Digital Product Policy
Because all products sold on TinNess Serv are delivered digitally and accessible immediately after purchase, we uphold a transparent and fair refund policy to protect both our clients and our business.
Eligibility for Refunds
- Change of Mind:
Refunds are not provided for change of mind or accidental purchases due to the instant and irrevocable nature of digital delivery. - Product Defects or Errors:
If you experience a technical issue, error, or significant defect that prevents normal use of the product, you may request a refund within 7 days of purchase.
Please provide a detailed description of the issue, including screenshots or error messages if applicable. - Non-Delivery:
If you do not receive access to your digital product within 1 hour after successful payment, please contact our support team. Once verified, we will resend access or issue a full refund. - Duplicate Purchase:
If you mistakenly purchase the same product more than once, submit a refund request within 7 days and we will promptly refund the duplicate transaction(s).
How to Request a Refund
To request a refund, please contact our customer support with the following details:
- Order number
- Product name
- Description of the issue
- Any supporting documentation (e.g., screenshots)
All refund requests are reviewed within 2 business days. If approved, the refund will be processed to your original payment method within 5-10 business days.
Exceptions
- No refunds are provided for requests made more than 7 days after purchase.
- Refunds are not available for minor issues that do not affect core product functionality.
- Products obtained as part of a bundle or special promotion are only eligible for partial refunds if a specific product is defective.
Our Commitment
TinNess Serv stands by the quality and performance of our digital solutions. If you encounter a problem, we encourage you to contact our team—most issues can be resolved quickly with our expert support.
We are committed to your satisfaction and long-term business success.